We are doing our best during the COVID-19 situation to ensure that purchases made by 12:30pm PST, Monday through Friday are processed the same day. We are following the safety and health guidelines of the CDC and our 1st priority is always to keep our team safe and healthy. We are also waiving time restraints for send backs of returns & exchanges at this time. If you have any further questions, please don't hesitate to reach out to firstname.lastname@example.org. Be well!
What's my Kitty size?
What makes Kitty stand out in the crowded world of swimsuits is our inclusive sizing. We take into account not only your hip size, small through extra large, but also your inseam: aka whether you have a big booty or a small booty. For smaller booties, we recommend whatever your hip size in a size 1; for bigger booties, we recommend a size 2. Still unsure? Check out our size guide, featured on each product page.
Can I exchange my Kitty for another?
If you need to swap out your Kitty, we make it easy. Return shipping on all items is FREE on US orders. Just make sure it's within 14 days of receiving the order, items are unwashed and unworn, tags are still on the swimsuit, hygiene slips are intact in bikini bottoms and items are in their original packaging. Sale items are FINAL sale and are ineligible for exchanges.
To begin processing the exchange please follow this link and enter your order information.
For any questions or concerns, feel free to email us at email@example.com and we'll help get everything figured out.
Unfortunately, at this time, we are unable to offer free exchanges on international orders. You may still return & exchange, but all shipping costs to and from your location must be covered by you, and not Kitty and Vibe. We offer 30 days for exchanges from international orders due to longer shipping times.
Can I return my Kitty?
If you need to return your item for any reason, Kitty's got you covered. Return shipping on all items is FREE on all US orders.
Just make sure it's within 14 days of receiving the order, items are unwashed and unworn, tags are still on the swimsuit, hygiene slips are in-tact in bikini bottoms and items are in their original packaging.
Sale items are FINAL sale and are ineligible for returns. You will be refunded in full to the original form of payment.
To begin processing the exchange, please follow this link and enter your order information. For any questions or concerns, feel free to email us at firstname.lastname@example.org and we'll help get everything figured out.
Unfortunately at this time, we are unable to offer free returns on international orders. You may still return, but all shipping costs to and from your location must be covered by you, and not Kitty and Vibe. We offer 30 days for returns from international orders due to longer shipping times.
Where is my shipping label for a return/exchange?
Once you’ve entered your order information here, you’ll receive an email with the return label soon after. Sometimes this email ends up in the spam folder, so check there too! If you haven’t received the email after a couple of days, shoot us an email at email@example.com.
Can I return or exchange a sale item?
Sale items are FINAL sale and are therefore ineligible for returns.
Is shipping free?
Shipping is free on orders over $95 (the cost of a bikini set or one-piece). For orders less than $95, flat rate shipping is $4.95 and expedited shipping is $8.95.
Do you ship internationally?
If you want to be a part of the international Kitty Committee, email us at firstname.lastname@example.org!
What if I have a question about my order?
If you’ve got any questions, drop us a line at email@example.com- we’d love to hear from you!
Can I change my order once I’ve placed it?
For any changes, please email firstname.lastname@example.org. We’ll do what we can to accommodate your change!
How do I take care of my Kitty?
Be gentle on your Kitty! We recommend hand washing and laying flat to dry. Your Kitty doesn't need bleach nor dry cleaning.
Where do you ship from?
All of our Kitties are shipped from Brooklyn, New York!
Do you have Kitty and Vibe gift cards?
Yeah we do! Buy one for yourself, a friend, or just about anyone right here!
Where are Kitties manufactured?
All of our Kitties are designed in NYC; our styles and prints are designed in-house, making them totally one of a kind! The fabric is digitally printed in Bogata, Colombia and moves to our manufacturer, a family owned factory, also in Bogata, where our Kitties are produced in small batches.
What are Kitty’s ethical practices?
We understand the impact the fashion industry has on the environment. We are cutting down our footprint by a shift in our packaging from plastic to recyclable cardboard! We’re proud of the steps we’ve taken so far and hope to continue our efforts into the future.