We are doing our best during the COVID-19 situation to ensure that purchases made by 12:30pm PST, Monday through Friday are processed the same day. Please note that there have been unexpected shipping delays by couriers nationwide due to COVID-19 and this is out of our control.
We are following the safety and health guidelines of the CDC and our 1st priority is always to keep our team safe and healthy. If you have any further questions, please don't hesitate to reach out to firstname.lastname@example.org. Be well!
If one of my items is a preorder, can the rest of the order ship ahead of time?
Orders that include a preorder item are held until all items in the order can ship together in order to conserve shipping resources. Your confirmation email will tell you if any of your ordered items are on preorder, as they will include an estimated ship date notice. If you'd like part of your order to ship early, please let us know by emailing email@example.com.
Is shipping free?
Shipping is free on orders over $95 (the cost of a bikini set or one-piece). For orders less than $95, flat rate shipping is $4.95 and expedited shipping is $8.95.
Do you ship internationally?
If you want to be a part of the international Kitty Committee, email us at firstname.lastname@example.org!
Can I change my order once I’ve placed it?
For any changes, please email email@example.com. We’ll do what we can to accommodate your change!
How do I take care of my Kitty?
Be gentle on your Kitty! We recommend hand washing and laying flat to dry. Your Kitty doesn't need bleach nor dry cleaning.
Do you have Kitty and Vibe gift cards?
Yeah we do! Buy one for yourself, a friend, or just about anyone right here!
Where are Kitties manufactured?
All of our Kitties are designed in NYC; our styles and prints are designed in-house, making them totally one of a kind! The fabric is digitally printed in Bogota, Colombia and moves to our manufacturer, a family owned factory, also in Bogota, where our Kitties are produced ethically in small batches.
What are Kitty and Vibe’s sustainable practices?
We understand the impact the fashion industry has on the environment. We are cutting down our footprint by a shift in our packaging from plastic to recyclable cardboard! We’re proud of the steps we’ve taken so far and hope to continue our efforts into the future.