Return Policy & FAQs

Is shipping free?

Shipping is free on orders over $75. For orders less than $75, ground shipping is $4.95, expedited shipping is $8.95, and FedEx 2-Day shipping is $24.95. Canadian orders ship at a rate of $10.95. All other international orders ship at a flat rate of $19.95.

What items can be returned?

We are able to process exchanges and returns for all full priced items that were shipped in the last 30 days. As a small business, we aren't yet able to offer free returns, thus returns have a $5 restocking fee. However, exchanges are complimentary!

Can I return sale items?

All sale items are final sale. Sale items are only eligible for store credit or exchange within 30 days of being shipped. Please email help@kittyandvibe.com if you'd like to return a final sale item, and we will assist in getting your store credit or exchange.

Can I change or cancel my order once I’ve placed it?

Modified orders are handled on a case by case basis. We cannot promise your order can be changed or canceled.

For any inquiries on changing or canceling your order, please email help@kittyandvibe.com. We’ll do what we can to accommodate your request!

How long does it take to receive my refund?

Once your return is delivered to our warehouse it can take up to 14 business days to process your return and receive your refund. As soon as you receive your refund email notification, you typically will see the funds hit your account within 1-2 business days, depending on how fast your bank processes.

How many times can I exchange?

We allow items to be exchanged once to prevent over-exchanging. If you're unhappy with your exchange item and would like to exchange again, please email help@kittyandvibe.com, and we will give you store credit in exchange for your item.

Can I return an international order?

We are unable to offer free returns on international orders. You may still return or exchange, but all shipping costs to and from your location must be covered by you, and not Kitty and Vibe. We offer an extra 30 days for returns from international orders due to longer shipping times. Please email help@kittyandvibe.com, and we'll help assist!

If one of my items is a preorder, can the rest of the order ship ahead of time? 

Orders that include a preorder item are held until all items in the order can ship together in order to conserve shipping resources. Your confirmation email will tell you if any of your ordered items are on preorder, as they will include an estimated ship date notice. If you'd like part of your order to ship early, please let us know by emailing help@kittyandvibe.com.  

How do I take care of my swimsuit?

Be gentle with your Kitty! We recommend hand washing and laying flat to dry. Do not bleach or dry clean.

Do you have Kitty and Vibe gift cards?

Yeah we do! Buy one for yourself, a friend, or just about anyone right here!

Where are Kitty and Vibe products manufactured?

Our styles and prints are designed in-house, making them totally one of a kind! The fabric is digitally printed in Bogota, Colombia and moves to our manufacturer, a family owned factory, also in Bogota. Our products are produced ethically in small batches. Our factory workers are paid above minimum wage and provided with retirement plans and healthcare

What are Kitty and Vibe’s sustainable practices?

Our mailers are made with 100% recycled content and are shipped in 100% biodegradable bags. Almost half of our swimwear line is made using sustainable fabric with 82% recycled poly. 

We earned our Environmental Management System ISO 14001:2015 certification, which shows our commitment to complying with legal requirements and mitigating the environmental impacts of our activity.